COMPANY ARTICLES   
29 March, 2019
AI EDITORIAL: DOING AWAY WITH PAPER-BASED BUSINESS PROCESSES VIA ONE ORDER
By Ritesh Gupta
Ai Editorial: With ONE Order there will be no tickets. The concept of a single customer order record holds a lot of promise. The key to ONE Order system’s readiness lies in creating it for a truly ticketless environment...
Chania, Greece
FOREWORD
By George J. Khairallah
The business case for re-platforming is not self-evident. Massive capital investments have been made by airlines in their existing PSS. We might think that these investments were made simply to acquire and maintain a PSS but that is not the only cost. In the mid 1990s, when airlines wanted to leverage the internet to go direct to...
DELIVERING EXCELLENCE
By George Khairallah
Our industry is poised for a fundamental change in distribution technology, driven by an unprecedented requirement for agility in airline product modeling. The issue is not that airlines must adapt to change, it is rather that airlines need to predict and deliver what each passenger needs at the right time and the right place.
10 October, 2018
AIRLINE IT SOLUTIONS PROVIDERS’ BEST KEPT SECRET
By George Khairallah
Say you’re an airline and your PSS systems are costing you a $100 Million a year. You heard of NDC and One Order and your trusted IT Solution providers and IATA are telling you these are just new communication protocols. Adding these protocols to your current PSS and support...
15 September, 2018
THE MOST EXCITING INDUSTRY IN THE WORLD
By George Khairallah
The airline industry is the most exciting industry in the world. Whether you are flying the planes, maintaining them, selling seats, serving customers on board, at the airport, at the call center, whether you are a travel agent or an airline employee; and regardless of the area...
COMPANY ARTICLES   
29 March, 2019
AI EDITORIAL: DOING AWAY WITH PAPER-BASED BUSINESS PROCESSES VIA ONE ORDER
By Ritesh Gupta
Ai Editorial: With ONE Order there will be no tickets. The concept of a single customer order record holds a lot of promise. The key to ONE Order system’s readiness lies in creating it for a truly ticketless environment...
Chania, Greece
FOREWORD
By George J. Khairallah
The business case for re-platforming is not self-evident. Massive capital investments have been made by airlines in their existing PSS. We might think that these investments were made simply to acquire and maintain a PSS but that is not the only cost. In the mid 1990s, when airlines wanted to leverage the internet to go direct to...
DELIVERING EXCELLENCE
By George Khairallah
Our industry is poised for a fundamental change in distribution technology, driven by an unprecedented requirement for agility in airline product modeling. The issue is not that airlines must adapt to change, it is rather that airlines need to predict and deliver what each passenger needs at the right time and the right place.
10 October, 2018
AIRLINE IT SOLUTIONS PROVIDERS’ BEST KEPT SECRET
By George Khairallah
Say you’re an airline and your PSS systems are costing you a $100 Million a year. You heard of NDC and One Order and your trusted IT Solution providers and IATA are telling you these are just new communication protocols. Adding these protocols to your current PSS and support...
15 September, 2018
THE MOST EXCITING INDUSTRY IN THE WORLD
By George Khairallah
The airline industry is the most exciting industry in the world. Whether you are flying the planes, maintaining them, selling seats, serving customers on board, at the airport, at the call center, whether you are a travel agent or an airline employee; and regardless of the area...